I’m writing a C# program that acts as a PowerPoint 2007 plugin. On some machines, some calls to the PowerPoint object model throw a COMException with the message RPC_E_SYS_CALL_FAILED. I couldn’t find any specific advice on what to do regarding this error, or how to avoid it. From Googling it looks like something to do with the message queue or Single-Threaded Apartments. Or am I way off?
Example of the error message is:
System call failed. (Exception from HRESULT: 0x80010100 (RPC_E_SYS_CALL_FAILED))
at Microsoft.Office.Interop.PowerPoint._Presentation.get_FullName()
Unfortunately, the problem is occurring on a client’s machine, so I have no easy way to debug it! Should I just retry the calls whenever I get this error?
Any advice to help me resolve this problem would be greatly appreciated!
I don’t know it is related to your problem, but all your COM calls must come from within the same thread your add-in was created on. If you created new threads you must take special care. Details are described in these two articles:
Implementing IMessageFilter in an Office add-in and
Why your COMAddIn.Object should derive from StandardOleMarshalObject
This can very easily happen if you make any calls to the Powerpoint object model from a background thread. One plausible scenario is having a timer that periodically checks some sort of status value. If, when the timer fires, Powerpoint is busy (for example a dialog box is open) the call will fail.
This Microsoft article gives an overview of threading support in Office: http://msdn.microsoft.com/en-us/library/8sesy69e.aspx