Malcolm Gladwell, in an article from 1996 discussing the Challenger disaster, tells us:
This kind of disaster is what the Yale University sociologist Charles Perrow has famously called a “normal accident.” By “normal” Perrow does not mean that it is frequent; he means that it is the kind of accident one can expect in the normal functioning of a technologically complex operation. Modern systems, Perrow argues, are made up of thousands of parts, all of which interrelate in ways that are impossible to anticipate.
All entries tagged risk-management.
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